mwbet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how mwbet ("mwbet", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "Data Subject") who register for, access, or use the mwbet online gaming platform at mwbet.cam ("Platform").

mwbet is committed to protecting the privacy and personal data of all Filipino players. We recognise that trust is the foundation of any relationship between a player and their gaming platform — and that trust begins with transparency about how your information is handled. This Policy is designed to give you clear, plain-language information about our data practices so you can make informed decisions about your personal data.

This Policy applies to all personal data collected through the mwbet Platform, including our website at mwbet.cam, our mobile-optimised interface, customer support channels, live chat, and all other services provided by mwbet. It should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

mwbet operates under a PAGCOR license and is fully subject to Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission (NPC).

2. Data Controller Identity

For the purposes of the Philippine Data Privacy Act of 2012, mwbet acts as the Personal Information Controller (PIC) in respect of all personal data collected from players using the mwbet Platform. As the PIC, mwbet determines the purposes and means by which your personal data is processed and bears responsibility for ensuring that such processing is conducted lawfully, fairly, and transparently.

mwbet has appointed a Data Protection Officer (DPO) who is responsible for overseeing our compliance with the Data Privacy Act and this Privacy Policy. Contact details for the DPO are provided in Section 15 of this Policy.

Where mwbet engages third-party service providers who process personal data on our behalf (for example, payment processors, identity verification providers, or analytics platforms), those parties act as Personal Information Processors (PIPs) and are contractually required to process personal data only in accordance with mwbet's instructions and applicable law.

3. Personal Data We Collect

mwbet collects personal data that is necessary to provide our gaming services, comply with our legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include the following:

3.1 Identity Data

• Full legal name as it appears on a valid government-issued Philippine ID;
• Date of birth (to verify you are 21 years of age or older);
• Gender;
• Nationality and country of residence;
• Copies of valid Philippine government-issued photo identification documents (e.g., PhilSys National ID, passport, driver's license, UMID, SSS/GSIS ID, voter's ID, PRC ID) submitted for KYC verification;
• Selfie or biometric data submitted as part of liveness checks during KYC verification, where applicable.

3.2 Contact Data

• Current Philippine residential address;
• Valid email address;
• Philippine mobile phone number;
• Alternative contact information provided voluntarily.

3.3 Account & Login Data

• mwbet username and encrypted password hash;
• Account creation date and timestamp;
• Two-factor authentication (2FA) configuration data;
• Login history including IP addresses, timestamps, device types, and geographic location data derived from IP.

3.4 Financial Data

• Payment method details (e.g., registered GCash number, Maya account reference, bank account name and last four digits, e-wallet identifiers);
• Transaction history including deposits, withdrawals, bonus credits, and adjustments;
• Source of funds documentation submitted for AML compliance purposes.

3.5 Gaming Activity Data

• Game session logs including games played, wager amounts, outcomes, and session duration;
• Bonus and promotion activity history;
• Responsible gaming tool settings and self-exclusion status;
• Player support interaction history and complaint records.

3.6 Technical & Device Data

• IP address and geolocation data;
• Device type, operating system, browser type and version;
• Unique device identifiers;
• Platform access timestamps and session duration data;
• Cookies and similar tracking technology data (see Section 9).

4. How We Collect Your Personal Data

mwbet collects personal data through the following channels and means:

• Direct Registration: When you create a mwbet account, you provide identity, contact, and account data directly through the registration process;
• KYC Verification: When you submit identity documents and proof of address during the Know Your Customer verification process;
• Deposit & Withdrawal Transactions: When you conduct financial transactions through the Platform, payment-related data is generated and collected;
• Gameplay: Gaming activity data is automatically generated and recorded as you use the Platform;
• Customer Support: When you contact mwbet's support team via live chat or email, communications and related data are retained;
• Automated Technologies: Technical and device data is collected automatically through cookies, server logs, and similar technologies when you access the Platform;
• Third-Party Verification Providers: Where permitted by law, mwbet may receive supplementary identity or fraud-screening data from authorised third-party verification service providers.

5. How We Use Your Personal Data

mwbet processes your personal data for the following purposes:

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, mwbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of the contract between you and mwbet, including providing gaming services, processing transactions, and managing your account;
• Legal Obligation: Processing required to comply with our legal obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and applicable tax legislation;
• Legitimate Interests: Processing necessary for mwbet's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including the sending of direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

7. Sharing Your Personal Data

mwbet does not sell or rent your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• PAGCOR and Philippine Regulatory Authorities: As required by our gaming license and applicable Philippine law, we are obligated to share certain player data with PAGCOR and other relevant regulatory authorities upon request or as part of routine compliance reporting;
• Anti-Money Laundering Council (AMLC): Transaction and identity data may be shared with the AMLC pursuant to our obligations under the Anti-Money Laundering Act and its implementing regulations;
• Payment Processing Partners: Financial data is shared with our authorised payment processing partners (including GCash, Maya, GrabPay, bank partners, and other payment providers) solely to facilitate deposit and withdrawal transactions;
• Identity Verification Providers: Identity documents and biometric data submitted for KYC purposes are processed by accredited third-party identity verification service providers operating under strict data processing agreements;
• Game Content Providers: Limited gaming session data may be shared with our licensed game software providers (such as Evolution Gaming and Pragmatic Play) to facilitate game delivery, resolve disputes, and comply with provider-level regulatory requirements;
• Technology and IT Service Providers: Technical data is processed by our cloud hosting, cybersecurity, and IT infrastructure partners, all of whom are bound by contractual data processing obligations;
• Law Enforcement and Courts: Where required by a lawful court order, subpoena, or request from Philippine law enforcement authorities, mwbet will disclose personal data to the extent required by law.

All third parties with whom mwbet shares personal data are required to process that data in accordance with applicable Philippine law and maintain appropriate security measures consistent with the standards required by the Data Privacy Act of 2012.

8. Data Retention

mwbet retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable Philippine law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active mwbet account and updated as necessary;
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, as required by PAGCOR and AMLA regulations;
• Financial Transaction Records: Retained for a minimum of five (5) years following the transaction date, in compliance with AMLA and applicable tax record-keeping requirements;
• Gaming Activity Logs: Retained for a minimum of three (3) years following the session date for audit, dispute resolution, and regulatory purposes;
• Customer Support Records: Retained for three (3) years following resolution of the relevant support interaction;
• Marketing Consent Records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted, anonymised, or disposed of in accordance with mwbet's data destruction procedures. Where data is anonymised, it may be retained indefinitely as it no longer constitutes personal data under the Data Privacy Act.

9. Cookies & Tracking Technologies

mwbet uses cookies and similar technologies on the mwbet.cam Platform to enhance user experience, maintain session security, and gather analytics data that helps us improve our services. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including maintaining your login session, enabling secure transactions, and preventing fraudulent activity. These cookies cannot be disabled without significantly impairing your ability to use the Platform;
• Functional Cookies: Enable the Platform to remember your preferences and settings (such as language preference, remembered login details, and game display settings) to provide a more personalised experience;
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform — including pages visited, session durations, and navigation paths — to help us understand and improve the user experience. These cookies do not identify you personally;
• Security Cookies: Used to detect fraudulent login attempts, unusual session activity, and other security threats to protect both you and the integrity of the Platform.

You may control cookie settings through your browser preferences. Please note that disabling certain categories of cookies may affect the functionality and security of the Platform. For more information about managing cookies, refer to your browser's help documentation.

10. Security Measures

mwbet implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include but are not limited to:

• Transmission Security: All data transmitted between your device and mwbet's servers is encrypted using Transport Layer Security (TLS) with 256-bit AES encryption;
• Data Storage Security: Personal data at rest is stored in encrypted, access-controlled environments. Database access is restricted to authorised personnel only;
• Access Controls: Strict role-based access controls limit employee access to personal data on a need-to-know basis. All access is logged and audited;
• Two-Factor Authentication: SMS OTP-based 2FA is available to all players and mandatory for high-value withdrawal transactions;
• Regular Security Audits: mwbet conducts periodic penetration testing and vulnerability assessments conducted by independent cybersecurity firms;
• Employee Training: All mwbet staff with access to personal data receive mandatory data privacy and security training upon onboarding and annually thereafter.

While mwbet takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for notifying mwbet immediately if you suspect unauthorised access to your account.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data processed by mwbet:

• Right to be Informed: The right to be notified of how your personal data is being collected, used, and shared — which this Privacy Policy fulfills;
• Right of Access: The right to obtain a copy of the personal data mwbet holds about you and information about how it is being processed;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected or updated. You may update many account details directly through your mwbet account settings or by contacting our support team;
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to mwbet's retention obligations under Philippine law;
• Right to Object: The right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and, where technically feasible, to request transmission of that data to another organisation;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated. Information about how to contact the NPC is available on the NPC's official website.

To exercise any of the above rights, please submit a written request to mwbet's Data Protection Officer at the contact details provided in Section 15. mwbet will respond to all verified data subject requests within fifteen (15) working days of receipt, or within such other period as prescribed by the Data Privacy Act. We may require you to verify your identity before processing your request.

12. Minors & Age Restriction

The mwbet Platform is strictly prohibited for use by individuals under the age of twenty-one (21) years. This minimum age restriction is mandated by PAGCOR regulations and the applicable laws of the Republic of the Philippines governing gaming activities.

mwbet does not knowingly collect personal data from individuals under the age of 21. All account registrations are subject to age verification as part of the KYC process. If mwbet becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the data will be reviewed in accordance with our legal obligations, and the account will be closed. Any funds held in such an account will be dealt with in accordance with applicable Philippine law and PAGCOR regulations.

If you are a parent or guardian and believe that your child (under 21) has created a mwbet account or provided personal data to us, please contact our Data Protection Officer immediately at the contact details in Section 15.

13. Cross-Border Data Transfers

In certain circumstances, personal data processed by mwbet may be transferred to or accessed by our service providers operating outside the Republic of the Philippines. Such transfers may occur where, for example, game content is provided by an overseas software provider or where cloud infrastructure services are hosted on international servers.

mwbet ensures that any cross-border transfer of personal data is conducted in compliance with Section 21 of the Data Privacy Act of 2012 and relevant NPC issuances. Specifically, we only transfer personal data outside the Philippines where:

• The recipient country provides an adequate level of data protection as determined by the NPC; or
• Appropriate safeguards are in place, including data processing agreements incorporating standard contractual clauses approved by the NPC; or
• The transfer is necessary for the performance of a contract between you and mwbet (for example, processing a payment through an international payment network).

Where personal data is transferred outside the Philippines, mwbet remains responsible for ensuring that your rights under the Data Privacy Act are upheld and that the recipient processes your data in accordance with this Privacy Policy.

14. Amendments to This Privacy Policy

mwbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, NPC guidelines, or PAGCOR regulatory requirements. The most current version of this Policy will always be accessible at mwbet.cam/privacy-policy.

Where amendments are material — meaning they significantly affect how we process your personal data or the rights available to you — mwbet will notify you by email to your registered address and/or by a prominent notice on the Platform at least fourteen (14) days before the changes take effect. Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or mwbet's data processing practices, please contact our Data Protection Officer (DPO) through the following channels:

• Live Chat: Available 24/7 directly on the mwbet.cam Platform — the fastest way to raise privacy-related concerns;
• Email (plain text — not a link): [email protected] — please include "Data Privacy Request" in the subject line of your email for faster routing to our DPO;

For formal data subject access requests or complaints, we recommend submitting your request in writing via email with a clear description of your request and sufficient information to verify your identity. mwbet will acknowledge receipt of all written privacy requests within three (3) working days.

If you are not satisfied with mwbet's response to your privacy concern or data subject request, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Republic of the Philippines, which is the competent supervisory authority for data protection matters under Philippine law.